FAQ

What are the different sizes of prints available?

INCH: 5x7, 8x10, 12x16

What does the digital download include?

You will receive three sizes in high resolution (5x7, 8x10, 12x16) sent in PDF format to your email. When checking out select "free local pickup" to disregard shipping rates. 

How long is processing time?

Orders will take 1-3 days to process before they are ready. Once order is ready you will will receive an email to inform you that it has shipped or is ready for local pickup.

Where do we ship to?

Shipping is available to Canada only. 

How much is shipping rates?

Shipping rates range from $10-$25 CAD

Free local pickup in Barrhaven is available for all products. 

Free local deliveries are made every Wednesday each week.

Depending on your location, packages will take 3-10 business after the processing time for delivery.

*Deliveries may be delayed due to COVID-19 

How do I contact KB Design customer service?

For all your questions please contact us at info@kbdesignstudio.ca. Please allow 48 hours to give us time to respond back.

What type of poster is used for prints? 

5x7 prints are 80lb 100% PCR

8x10 prints are 80lb 100% PCR

12x16 prints are 80lb 100% PCR